Frequently Asked Questions


TURN AROUND TIME
My current turn-around time is about 5 business days (depending on how many orders I have, sometimes sooner!). Please let me know if you need your order fast-tracked and I will do my best!

MATERIALS
All earrings are made with a high quality hypo-allergenic surgical steel which is manufactured in Australia. I do have Sterling Silver available if you would like, so please contact me if you want to upgrade to this material for a small fee.

POSTAGE
All Earrings are posted in a padded bag through Australia Post. You can choose to pay for express postage, should you like your parcel delivered slightly sooner (although my turn around time is generally the same!)

WHAT IF I HAVE AN ISSUE WITH MY ORDER?
I pack my earrings carefully, but there are sometimes breakages due to the postal service being a bit too rough. Let me know as soon as your earrings arrive if they are broken and I can process a refund or a replacement for you immediately, as long as you send me a photo of your broken item!

In the rare occasion I have messed something up, I will do my best to rectify the situation as quickly as possible.

OTHER STUFF
If you have any questions or just want to check how your order is processing, please feel free to message me - I love sending sneak peeks to excited customers; you guys make me smile! xxx